Returns & Exchanges

At LollyShop, we strive for 100% sweetness in every order; however, due to the perishable nature of our confectionery products, returns are typically limited to items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to resolve any issues with your treats.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a photo of the product issue to initiate your claim.

• 2.
  Review Process

  Our team will review your request within 24 hours to ensure it meets our health and safety quality standards for a return or replacement.

• 3.
  Return Authorization

  If approved, we will provide a return shipping label or instructions for disposing of the damaged goods safely.

• 4.
  Refund or Reship

  Once confirmed, we will either issue a full refund to your original payment method or ship out a fresh batch of sweets at no extra cost.