Frequently Asked Questions
Everything you need to know about your sweet delivery.
How do you ensure my candy arrives fresh?
We use climate-controlled storage and moisture-sealed packaging for every order to ensure your treats stay fresh and delicious from our warehouse to your doorstep.
Do you offer international shipping?
Currently, LollyShop ships to all 50 states and Canada. We are working on expanding our delivery zones to include more international destinations soon.
Can I return food items if I change my mind?
For safety and hygiene reasons, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Are there options for specific dietary requirements?
Yes! We have dedicated collections for Vegan, Gluten-Free, and Sugar-Free sweets. You can use our shop filters to find treats that meet your specific dietary needs.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your sugar fix even faster.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.